We recommend that you bring in your computer or hardware to have it diagnosed. However we realize that there are times when it is not possible for you to bring in your system. Depending on the issue at hand a remote session can be an excellent solution to get you back up and running in no time.
We only do remote support sessions when it is appropriate to do so. Please call (253) 627-5960 and allow us to diagnose the issues over the phone to determine the correct corse of action.